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Strategic Account Manager

3 months ago

Milton Keynes, Milton Keynes, United Kingdom Getronics Full time
Location: Milton Keynes (Hybrid) Full-time – 6-month FTC About Getronics:

Getronics stands as a prominent ICT integrator with a legacy that spans over 135 years. With operations across the UK, Europe, Asia Pacific, and Latin America, Getronics is a founding member of the Global Workspace Alliance, committed to delivering seamless IT services to clients worldwide.

Our mission at Getronics is to redefine the digital landscape, ensuring we make a significant impact for every client we engage with.

Position: Strategic Account Manager

We are excited to present an opportunity to join our team as a Strategic Account Manager.

What We Provide:
  • 25 days of annual leave (with options to buy/sell additional days) alongside statutory bank holidays
  • Hybrid working arrangement between Milton Keynes and remote
  • Extensive training programs, including access to our NorthStar online learning platform featuring over 80,000 courses
  • Employee Referral Scheme
  • Flexible benefits package tailored to meet diverse employee needs
  • GetVibes initiative for active listening and feedback exchange
  • 24/7 support through our Employee Assistance Programme
  • 1-day paid leave for volunteering efforts supporting our global ESG initiatives
  • Company Pension Scheme, life assurance, and access to our Digital GP App via Aviva
  • Private medical insurance from day one
  • Global Recognition Program through our RecogniseMe initiative
Key Responsibilities:

The Strategic Account Manager (SAM) is tasked with overseeing customer interactions within the Customer Incident Centre for assigned accounts, ensuring adherence to service level agreements (SLAs) and following established notification protocols.

  • Swiftly resolve customer support inquiries, often dealing with critical semi-technical challenges
  • Collaborate with various teams and suppliers to deliver effective solutions
  • Engage with technical specialists and leaders for issue resolution
  • Assume ownership of incidents from initiation to resolution, ensuring customer satisfaction
  • Provide insights for process and system enhancements
  • Accurately document incidents and maintain customer profiles
  • Conduct evaluations of existing contracts for value assessment
Qualifications:
  • Proficient in identifying and addressing customer concerns
  • Exhibit patience and professionalism in problem resolution and maintaining customer satisfaction
  • Strong analytical and troubleshooting capabilities
  • Ability to adapt to varying situations and requirements
  • Knowledge of products and technologies relevant to the role
Next Steps:

As part of our commitment to professional growth, we encourage participation in our Employee Referral Programme by recommending potential candidates to our careers webpage.

Getronics is an advocate for equal opportunities, welcoming applications from individuals of diverse backgrounds and experiences.