Healthcare Operations Manager
3 weeks ago
Position Overview
Are you seeking a rewarding opportunity in healthcare management?
Pendle View Medical Centre is a well-established practice with a significant patient base, dedicated to delivering exceptional healthcare services. Our team is committed to continuous improvement and innovation, working collaboratively with local healthcare networks to enhance community health outcomes.
We are in search of a dynamic individual to join our leadership team, overseeing operations and guiding our staff as we navigate new challenges in the healthcare landscape. Our practice is forward-thinking, recognizing the necessity for primary care to evolve while maintaining high standards of clinical excellence.
Key Responsibilities
The successful candidate will be responsible for ensuring the efficient operation of the practice. Your primary duties will include:
- Managing the daily operations of the practice in collaboration with our management team.
- Ensuring compliance with NHS regulations, information governance, and quality standards.
- Facilitating staff training and development in partnership with team leaders.
- Collaborating with the healthcare team to guarantee the delivery of superior patient care.
- Monitoring and achieving performance targets, including quality frameworks.
- Implementing necessary changes to adapt to the evolving healthcare environment.
- Overseeing recruitment processes and human resources management.
- Coordinating key meetings and ensuring follow-up on action items.
- Addressing patient feedback and managing complaints effectively.
- Leading patient engagement initiatives and participation group meetings.
- Managing staff schedules and leave requests with support from line management.
- Ensuring health and safety standards are upheld within the practice.
- Identifying and optimizing financial opportunities for the practice.
- Assisting the finance team with payroll preparation and administration.
- Managing NHS pension administration tasks.
Candidate Profile
Qualifications
Essential
- GCSEs in English and Maths (or equivalent).
Desirable
- Additional qualifications in business or management.
- AMSPAR certification.
Experience
Essential
- Proven experience in a busy team environment focused on high-quality care delivery.
- Experience in managing multidisciplinary teams.
- Background in public-facing roles.
- Familiarity with performance management processes, including appraisals and staff development.
- Track record of successfully implementing projects.
Desirable
- Experience in a healthcare setting.
- Knowledge of workforce planning and development.
- Familiarity with general practice operations.
- Experience in managing complex financial accounts.
Skills
Essential
- Strong organizational and prioritization skills.
- Excellent communication and interpersonal abilities.
- Proficiency in office software, including collaborative tools.
- Adaptability to manage change effectively.
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