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Healthcare Operations Manager
2 months ago
About the Role
The Service Delivery Manager will be responsible for leading a team of support workers to ensure the people we support are placed at the heart of everything we do.
This role includes occasional 'on call' weekends as scheduled by a rotating team roster.
Your Responsibilities Include:
- Building and maintaining an engaged, motivated, and high-performing team across the services you lead.
- Monitoring and effectively managing the quality performance of services.
- Delivering appropriate quality-of-life, clinically informed, person-centric support for the people we support in our services.
- Ensuring the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met.
- Building and maintaining strong, open communication with the people we support, and their families/whanau, communities, and natural support networks.
What You Will Bring
- Experience in disability support services.
- Experience in a service management/operations role, preferably within the disability or community services sectors.
- Strong leadership experience, a passion, and expertise for developing skills in others.
- Previous financial and budget management experience.
- Excellent interpersonal, communication, and influencing skills, and highly developed emotional intelligence.
- A love of problem-solving combined with resilience to cope with unexpected situations.
- Excellent planning and organisational skills.
About Us
At HealthcareNZ Limited, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. We're committed to ensuring our services are delivered to Māori in a manner that recognises and respects Māori values and beliefs.
We work with a range of partners in local and central Government, public and private sector agencies, and community groups to advise on delivering effective and efficient disability support now and in the future.
Why This Role Matters
This role is critical to the success of our organisation, and we're seeking a highly skilled and experienced individual to lead our team of support workers.
What We Offer
We offer a diverse range of support services for people with disabilities and their whānau, and we're committed to providing a rewarding and fulfilling role that makes a difference in someone's life.
