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Support Engineer

1 month ago


London, Greater London, United Kingdom Fitzrovia IT Limited Full time
1st Line Support Engineer

Fitzrovia IT Limited is seeking an experienced 1st Line Support Engineer to join our expanding service desk team.

This is an exciting opportunity to work with a leading MSP, providing first-class IT support services to our clients.

Key Responsibilities:

  • Resolve technical issues efficiently and effectively
  • Deliver high-quality customer care and escalate problems where necessary
  • Work collaboratively with the team to achieve service delivery goals

Requirements:

  • Microsoft Windows Server 2016 – 2022 experience
  • Microsoft 365 Support for Email, SharePoint, OneDrive, and Teams
  • Active Directory Management
  • Windows 10, 11 Operating System Support
  • Apple OS and Apple Mac support experience
  • Microsoft Office suite
  • Laptop/desktop and thin client support

Desirable Skills:

  • Good telephone etiquette
  • Knowledge of Cisco & Apple Support

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Hybrid working arrangement
  • Regular team-building activities

What We Offer:

  • Exams towards certifications relevant for your role fully paid for by Fitzrovia IT
  • Vitality at Work Business for rewards & health benefits
  • Cycle to Work scheme
  • Monthly & quarterly nights out/events
  • Breakfast on Wednesdays