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Customer Relations Specialist

2 months ago

Reigate, Surrey, United Kingdom Fusion People Ltd Full time £25,000 - £27,000
Customer Relations Specialist

About the Company: Fusion People Ltd is a prominent service provider in the plumbing industry, dedicated to delivering exceptional customer experiences.

Role Overview: We are seeking a skilled Customer Relations Specialist to join our dynamic team. This position involves managing and resolving customer inquiries and complaints through various communication channels, including phone and email.

Key Responsibilities:

  • Investigate and address customer complaints to achieve optimal resolutions for both the client and the organization.
  • Adhere to established Service Level Agreements while ensuring compliance with internal processes.
  • Deliver outstanding customer service to enhance overall customer satisfaction and effectively resolve intricate issues.

Candidate Profile: The ideal candidate will possess:

  • A minimum of 2 years of experience in customer service or complaints management.
  • Strong administrative capabilities and problem-solving skills.
  • A flexible, enthusiastic, and proactive approach to work.

Additional Benefits:

  • Participation in wellness programs.
  • Incentive bonus scheme.
  • Company events and social gatherings.
  • 20 days of annual leave.

Join us in our mission to provide top-notch service and support to our valued customers.

Equal Opportunities: Fusion People Ltd is committed to promoting equal opportunities for all individuals, regardless of age, gender, religion, belief, race, sexuality, or disability.