Client Services Coordinator
1 month ago
Job Title: Client Account Administrator
Job Summary:
We are seeking an enthusiastic and outgoing individual to join our Client Services Team in Corby on a full-time permanent basis. As a Client Account Administrator, you will work within the administrative team to deliver excellent customer service, providing client delight through efficient and accurate delivery of day-to-day tasks, whilst assisting the Account Executive in delivering innovation and exceptional service levels.
Key Responsibilities:
- Manage client queries and log issues with site accordingly.
- Assist with the creation and circulation of reports for both Returns and E.fulfillment in line with timeframes as specified.
- Manage client inbox, and respond to emails in a professional and timely manner.
- Assist the clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfillment.
- Process corrections on orders, review, and issue of re-work instructions, corporate order management, orders in error corrections, and escalations, track sample requests, and other administrative tasks as outlined in the departmental SOPs.
- Support with Wholesale despatches (printing orders, completing paperwork, and keeping labeling guidance up to date with support from the client).
- Provide annual leave cover for the Account Executive and administration colleagues.
- Liaise with client key contact on a daily basis in an articulate and efficient manner.
Requirements:
- Previous administrative experience is desired.
- Strong IT skills – competent in all Microsoft Office platforms.
- Experience within a logistics/warehousing environment would be preferred.
- Excellent customer service skills both written and verbal.
- Confident communicator to stakeholders at all levels.
- Positive attitude and enthusiastic.
Benefits:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We want colleagues to enjoy a comfortable retirement, so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance – x2 your annual salary.
- Wellness – Via our Employee Assistance Program, we offer immediate access to a confidential telephone counseling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition – We recognize that employees have gone the extra mile via Employee of the Month and Year, special recognition, and long service awards.
- Everyday discounts – Via our benefit platform, you will have access to over 50 retailer discounts for everyday savings
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