Client Services Coordinator

4 weeks ago


Corby, Northamptonshire, United Kingdom Culina Group Full time

Job Overview

We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team in Corby. As a key member of our administrative team, you will be responsible for delivering exceptional customer service, managing client queries, and assisting with the creation and circulation of reports.

Key Responsibilities

  • Manage client queries and log issues with sites accordingly.
  • Assist with the creation and circulation of reports for both Returns and E.fulfillment in line with timeframes as specified.
  • Manage client inbox and respond to emails in a professional and timely manner.
  • Assist clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfillment.
  • Process corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections, and escalations.
  • Support with Wholesale despatches (printing orders, completing paperwork, and keeping labeling guidance up to date with support from clients).
  • Provide annual leave cover for the Account Executive and administration colleagues.
  • Liaise with client key contact on a daily basis in an articulate and efficient manner.

Requirements

  • Previous administrative experience is desired.
  • Strong IT skills – competent in all Microsoft Office platforms.
  • Experience within a logistics/warehousing environment would be preferred.
  • Excellent customer service skills both written and verbal.
  • Confident communicator to stakeholders at all levels.
  • Positive attitude and enthusiastic.

About Us

Culina Group is a leading provider of food and beverage logistics solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on employee development and recognition.



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