Client Services Coordinator
4 weeks ago
Job Overview
We are seeking a highly organized and detail-oriented Client Services Coordinator to join our team in Corby. As a key member of our administrative team, you will be responsible for delivering exceptional customer service, managing client queries, and assisting with the creation and circulation of reports.
Key Responsibilities
- Manage client queries and log issues with sites accordingly.
- Assist with the creation and circulation of reports for both Returns and E.fulfillment in line with timeframes as specified.
- Manage client inbox and respond to emails in a professional and timely manner.
- Assist clients' Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns, and E.fulfillment.
- Process corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections, and escalations.
- Support with Wholesale despatches (printing orders, completing paperwork, and keeping labeling guidance up to date with support from clients).
- Provide annual leave cover for the Account Executive and administration colleagues.
- Liaise with client key contact on a daily basis in an articulate and efficient manner.
Requirements
- Previous administrative experience is desired.
- Strong IT skills – competent in all Microsoft Office platforms.
- Experience within a logistics/warehousing environment would be preferred.
- Excellent customer service skills both written and verbal.
- Confident communicator to stakeholders at all levels.
- Positive attitude and enthusiastic.
About Us
Culina Group is a leading provider of food and beverage logistics solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on employee development and recognition.
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