Patient Advisor

1 month ago

Gloucester, Gloucestershire, United Kingdom Hucclecote Surgery Full time
Job Summary

We are seeking a highly skilled and organized individual to join our team as a Patient Advisor at Hucclecote Surgery. As a key member of our front desk team, you will be responsible for providing exceptional customer service to patients, families, and healthcare professionals.

Key Responsibilities
  • Provide administrative support to the practice, including answering phone calls, responding to emails, and managing patient records.
  • Manage the practice's appointment system, ensuring that patients are seen in a timely and efficient manner.
  • Process patient requests, including booking appointments, issuing prescriptions, and handling patient queries.
  • Maintain accurate and up-to-date patient records, ensuring that all information is confidential and secure.
  • Work collaboratively with the practice team to ensure that patients receive high-quality care and service.
Requirements
  • Excellent communication and interpersonal skills, with the ability to work effectively with patients, families, and healthcare professionals.
  • Strong organizational and administrative skills, with the ability to manage multiple tasks and priorities.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Basic computer skills, including proficiency in Microsoft Office and practice management software.
  • Flexibility and adaptability, with the ability to work in a fast-paced environment and respond to changing priorities.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and organized individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

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