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Aftersales Department Head

2 months ago

East Grinstead, West Sussex, United Kingdom Jago Consultants Full time
Aftersales Manager Opportunity

We are working closely with a main dealership to recruit an experienced Aftersales Manager to oversee the service department. This is a fantastic opportunity to work with a main dealer in excellent facilities, reporting directly to the Dealer principal.

Your primary focus will be to ensure customers receive exceptional levels of service, in line with brand expectations. You will oversee the front-of-house team, including technicians, service advisors, administration staff, and drivers.

Key Responsibilities:
  • Lead a team of experienced professionals in the service department.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the Dealer principal to achieve business objectives and growth targets.
  • Mentor and coach team members to enhance their skills and performance.
  • Ensure the department operates efficiently, effectively, and in line with brand standards.

In return, you will work in excellent facilities, with a company that offers long-term career progression and a rewarding package.

Requirements:

  • Proven experience as an Aftersales Manager or similar role in the automotive industry.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

For further information, please contact Howard at Jago Consultants.