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Technical Support Specialist
3 months ago
Position: Helpdesk Engineer
A prominent financial systems provider is on the lookout for multiple Helpdesk Engineers to assist in delivering exceptional customer service and support to end users.
Role Responsibilities
The Service Desk operates around the clock, employing a follow-the-sun strategy between different locations. The role involves a structured shift pattern, which includes late shifts and occasional weekend support to meet client needs and contribute to various service desk initiatives.
Key tasks include:
- Providing first-line support via phone and utilizing effective second-line incident management strategies.
- Evaluating and implementing necessary changes to enhance business operations, including modifications to the desktop environment and associated infrastructure.
Required Technical Skills:
- Experience in a Desktop or Service Desk setting.
- Proficiency in MS Office applications.
- Experience with Virtual Desktop Infrastructure (VDI).
- Familiarity with Windows 10.
- Solid understanding of TCP/IP, DHCP, and DNS networking protocols.
- Active Directory management experience.
Daily responsibilities include handling over 40 calls, alongside managing additional tasks as assigned.
McGregor Boyall is committed to equal opportunity employment and does not discriminate on any grounds.
