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Homelessness Support Worker
2 months ago
Crisis Skylight Brent is seeking a skilled Engagement and Assessment Worker to join their team. As a key member of the Engagement and Assessment Team, you will provide a high-quality, non-judgmental, and safe service to individuals experiencing homelessness.
Key responsibilities include:
- Providing information about Crisis' services and delivering a high-quality triage and assessment service
- Offering Information, Advice, and Guidance (IAG) on local homelessness and other related services
- Managing a small caseload and working collaboratively with external partners and Crisis Skylight Brent's Coaching and Learning Teams
About You
To be successful in this role, you will have:
- Experience working with homeless or vulnerable groups and understanding of the importance of respecting confidentiality, showing empathy, and working in a boundary way
- Experience assessing presenting needs and working in a Psychologically Informed Environment
- Excellent customer service skills and a commitment to delivering high-quality IAG
- Good knowledge of homelessness, housing, and welfare legislation and Safeguarding procedures
- Strong interpersonal skills, including effective written and verbal communication skills and the ability to deal with challenging situations calmly
What We Offer
Crisis is committed to creating a diverse and inclusive workplace. We offer a range of benefits, including:
- Interest-free loans for travel season tickets, cycle to work, and deposits to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days' annual leave (pro rata), increasing with service to 31 days, and the option to purchase up to 10 additional days' leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around core hours 10am-4pm
How to Apply
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead, we ask you to complete the work history section and answer the screening questions for us to assess you fairly and objectively.
