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Commercial Banking Specialist
2 months ago
This is a challenging and rewarding opportunity to join Allica Bank's Risk department as a Commercial Banking Specialist. As a key member of the team, you will play a crucial role in managing the Bank's Commercial Mortgage and Asset Finance portfolio, working closely with customers who may be experiencing financial difficulties.
Key Responsibilities- Assist the Collections & Recoveries Managers in managing the Bank's Commercial Mortgage and Asset Finance portfolio of customers who may be displaying signs of distress.
- Work with customers throughout their journey to bring their arrears up to date, ensuring knowledge of all regulatory and compliance changes are up to date.
- Assist the Collections & Recoveries Managers to successfully implement strategies, enabling customers to bring their debt repayments up to date.
- Actively build a good rapport with customers to facilitate a positive relationship, having sometimes challenging, unscripted conversations and applying knowledge and experience to achieve the best outcome for the Bank and the customer.
- Provide support to the Collections & Recoveries Managers when working with third parties, including Solicitors, Insolvency Practitioners (IPs), and Debt Collection Agencies.
- Day-to-day management of accounts in arrears or showing signs of deteriorating credit quality and accounts in Workout/Recovery.
- Use appropriate strategies, including implementing repayment plans, agreeing forbearance, or developing recovery strategies.
- Terminate finance agreements on Asset Finance exposures and work with the Asset Manager to recover and sell assets to maximize sale proceeds.
- Liaise with Insolvency Practitioners and Debt Collection Agents.
- Provide solutions and forbearance to customers experiencing financial difficulty, while also offering general customer service to customers with questions, feedback, complaints, or compliments.
- Previous experience in a Collections department, ideally working with Commercial Mortgages and/or Asset Finance products, relating to SMEs.
- Knowledge of the legal and contractual rights of both the bank and the customer and the bank's options to enforce its security in the event of a customer default.
- Clear knowledge of the current regulatory environment, including Treating Customers Fairly principles and dealing with vulnerable customers.
- Comfortable speaking on the phone to customers and willing to speak to customers through different methods.
- Flexible working arrangements.
- Full onboarding support and continued development opportunities.
- Options for flexible working.
- 25 days holiday – with the option to Buy/Sell.
- Pension contributions.
- Discretionary bonus scheme.
- Private health cover (with the option to add family members).
- Life assurance.
- Family-friendly policies, including enhanced Maternity & Paternity leave.
- Season ticket loans.
