Helpdesk Support Specialist

5 days ago


Hopton on Sea, Norfolk, United Kingdom Extra Recruitment Full time
Helpdesk Advisor Job Description

Extra Recruitment is seeking a skilled Helpdesk Advisor to join our team. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service to our clients and their drivers.

Key Responsibilities:
  • Answering calls from customers and drivers with queries about their deliveries
  • Responding to calls from drivers regarding road closures or missing items or disputes
  • Communicating with customers and drivers regarding failed deliveries
  • Updating addresses as needed
Requirements:
  • Call centre experience
  • Customer service experience
  • Good knowledge of Microsoft
  • Basic computer skills
  • Excellent communication skills

Location: Stafford
Pay: £11.52 per hour
Schedule: Working 5 out of 7 days
Weekday Schedule: 06:00am – 21:00pm
Weekend Schedule: 06:00am – 18:00pm



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