Quality Assurance and Compliance Specialist

3 weeks ago


St Albans, Hertfordshire, United Kingdom CBRE Local UK Full time
Company:

CBRE Local UK

Position:
Quality Assurance and Compliance Specialist

Location:
Remote/Hybrid

Reporting Structure:
Reports to the Compliance Manager

Work Schedule:
Monday to Friday, 08:00 - 17:00 (Hybrid working) - 40 hours including a 60-minute unpaid lunch break

Company Overview:

CBRE is a leading global provider of real estate services, utilizing an extensive knowledge base to address the commercial real estate requirements of clients around the world.

Our mission is to be the foremost, integrated, globally capable real estate service organization.

Role Summary:
To provide exceptional administrative support to the account.
Responsibilities include processing documentation, ensuring compliance, managing compliance records, and utilizing the client's Computer-Aided Facility Management (CAFM) system. It is essential to adhere to all CBRE and client protocols.


Key Responsibilities - Quality Assurance and Compliance:
Manage the compliance inbox efficiently, ensuring all requests and documents are processed meticulously with a keen attention to detail.

Maintain and update tracking documents. Oversee tasks from service completion to billing stages. Collaborate with internal engineering teams and contractors. Conduct financial reviews to ensure orders align with delivered Planned Preventative Maintenance (PPM) works.

Subcontractor Management:
Coordinate notifications for scheduled visits and update the client's CAFM system accordingly. Ensure all tasks are planned and executed punctually. Evaluate and report on contractor performance.
Required Skills: Proficient in Microsoft Office, particularly Teams, Outlook, and Excel. Strong verbal and written communication abilities.

Accountability:
Directly accountable to the Compliance Manager and responsible for daily interactions with relevant client contacts. Tasked with processing and monitoring compliance documentation.

Employee Benefits:
Company pension plan, Cycle to work initiative, Employee mentoring program, Health and wellness initiatives, Life insurance, Paid volunteer time, Private dental and medical insurance, Referral program, Sick leave, Hybrid working options.

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