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Luxury Lounge Operations Manager

2 months ago


Longford, Telford and Wrekin, United Kingdom DO & CO Airline Catering Full time
Job Summary

We are seeking a highly skilled and experienced Luxury Lounge Operations Manager to join our team at DO & CO Airline Catering. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our luxury lounge at Heathrow Airport.

Key Responsibilities
  • Front of House Operations: Manage the front of house operation of the lounge, ensuring that all standards are met and that customers receive exceptional service.
  • Staff Management: Supervise and manage a team of catering staff, including kitchen staff, to ensure that all tasks are completed efficiently and effectively.
  • Inventory Management: Manage the inventory of food, drinks, and sundries, ensuring that stock levels are maintained and that orders are placed in a timely manner.
  • Customer Service: Provide exceptional customer service, responding to customer complaints and resolving issues in a professional and timely manner.
  • Performance Management: Monitor and manage the performance of staff, providing feedback and coaching to ensure that high standards are maintained.
  • Training and Development: Provide training and development opportunities to staff, ensuring that they have the skills and knowledge required to perform their roles effectively.
Requirements
  • Experience: Minimum 3 years experience as a supervisor in a hospitality industry, preferably in a luxury lounge or airline catering environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Qualifications: Right to work in the UK.
Benefits
  • Competitive Salary: £14.00 per hour.
  • Opportunities for Career Development: Genuine career development opportunities, both nationally and internationally.
  • Supportive Work Environment: We believe that our employees are the driving force behind our success and strive to create a positive and supportive work environment.