Head of Digital Transformation and Innovation

2 weeks ago

Glasgow, Glasgow City, United Kingdom Capgemini Full time

About the Role

Capgemini's Intelligent Customer Operations practice is at the forefront of digital transformation, leveraging the lessons of the pandemic to create a human-digital hybrid that enables the 'always on' lifestyle. Our vision combines the best of both worlds to deliver end-to-end services that support customer experience outcomes.

Key Responsibilities

  • Assess existing processes and technology to identify opportunities for the implementation of new customer experience methodologies with client stakeholders.
  • Develop and deliver business cases aligned to client objectives, incorporating digital platform technologies and intelligent automation.
  • Present at senior leadership team sessions on existing and prospective client engagements.
  • Design, plan, and develop complex business solutions that integrate digital transformation and intelligent automation.
  • Develop and deliver solutions in response to client requests for information and proposals, focusing on digital transformation opportunities.

About You

We're looking for a seasoned professional with a strong background in business consulting, large-scale BPO transformation, and professional services. You should have experience in creating client proposals, managing CX consultants or process transformation teams, and developing contact center and CX solutions that support client objectives.

What We Offer

As a member of our team, you'll have the opportunity to work on high-profile projects, collaborate with a diverse group of experts, and contribute to the development of innovative solutions. We're committed to creating a workplace that values diversity, equity, and inclusion, and we offer a range of benefits and resources to support your career growth and well-being.

About Capgemini

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. With a strong heritage and a diverse team of 340,000 professionals in over 50 countries, we deliver end-to-end services and solutions that leverage our market-leading capabilities in AI, cloud, and data, combined with our deep industry expertise and partner ecosystem.

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