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IT Support Specialist

2 months ago

Eastbourne, East Sussex, United Kingdom Ingenio Technologies Full time
Apprenticeship Opportunity in IT Support

We are seeking a motivated individual to join our team as an Apprentice IT Support Specialist. This 14-month program is designed to provide hands-on experience and a recognized industry qualification in technology support.

About the Apprenticeship
  • This apprenticeship combines practical experience with structured learning, allowing you to develop your skills and knowledge in a dynamic and supportive environment.
  • Upon successful completion, you will have the opportunity to transition into a full-time role within our organization.
Key Responsibilities
  • Provide first-level technical support to our clients under the supervision of experienced engineers.
  • Assist in managing support tickets and ensuring timely resolution of technical issues.
  • Communicate complex technical solutions to non-technical users in a clear and concise manner.
  • Contribute to daily IT operations and participate in training activities to enhance your skills and knowledge.
Required Skills and Qualities
  • A passion for IT and a desire to learn and grow in a dynamic environment.
  • Strong problem-solving abilities and a willingness to learn from others.
  • Excellent communication and teamwork skills, with the ability to work collaboratively with colleagues and clients.
Work Environment and Benefits
  • Our office is located in a supportive and collaborative environment, with modern amenities and a focus on employee well-being.
  • We offer a comprehensive benefits package, including 25 days' holiday + bank holidays, private health scheme, and opportunities for professional growth and development.