Service Desk Support Specialist
4 days ago
Redcentric is seeking a highly skilled Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.
Key Responsibilities:- Provide first-level support to customers via phone, email, and chat
- Manage customer queries and provide advice on technical issues
- Log and track customer requests in our ITSM tool, SMAX
- Administer customer account information and ensure accuracy
- Escalate complex issues to management as needed
- ITILv3/v4 qualified or experience within an ITIL environment
- BPSS Security Clearance (Identity, Right to Work, Employment History & DBS Check)
- Experience working in a customer service environment
- Knowledge of the ITIL framework
- Good experience with Microsoft Office applications (Word, Excel, PowerPoint)
The Company's hours of work are from 9.00am - 5.30pm, Monday to Thursday and 9.00am until 3.30pm on Friday. The Service Desk covers the hours between 8.00am - 5.30pm on a shared rotation.
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Service Desk Support Specialist
23 hours ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Support Specialist
24 hours ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Support Specialist
2 weeks ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Redcentric. As a Service Desk Analyst, you will be the first point of contact for our customers, providing exceptional customer service and technical support.Key Responsibilities:Provide day-to-day support to our end-user base, responding to...
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Service Desk Support Specialist
2 weeks ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystWe are seeking a highly skilled and motivated Service Desk Analyst to join our team at Redcentric. As a Service Desk Analyst, you will be the first point of contact for our customers, providing exceptional customer service and technical support.Key Responsibilities:Provide day-to-day support to our end-user base, responding to...
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Service Desk Support Specialist
7 days ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Support Specialist
7 days ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Support Specialist
3 days ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Support Specialist
3 days ago
Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Title: Service Desk AnalystRedcentric is seeking a highly skilled and motivated Service Desk Analyst to join our team in Harrogate, North Yorkshire. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide...
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Service Desk Analyst
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Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Details: Service Desk AnalystRedcentric is seeking a highly skilled Service Desk Analyst to join our Customer Services team. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide first-level technical...
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Service Desk Analyst
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Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Details: Service Desk AnalystRedcentric is seeking a highly skilled Service Desk Analyst to join our Customer Services team. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide first-level technical...
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Service Desk Analyst
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Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Details: Service Desk AnalystRedcentric is seeking a highly skilled and customer-focused Service Desk Analyst to join our team. As a key member of our Support Teams, you will be the first point of contact for all our customers requiring technical assistance.Key Responsibilities:Provide day-to-day support to the end-user base, handling customer queries...
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Service Desk Analyst
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Harrogate, North Yorkshire, United Kingdom Redcentric Full timeJob Details: Service Desk AnalystRedcentric is seeking a highly skilled Service Desk Analyst to join our Customer Services team. As a Service Desk Analyst, you will be the first point of contact for our customers, providing day-to-day support and resolving technical issues in a timely and efficient manner.Key Responsibilities:Provide first-level technical...
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