Social Media Communications Specialist
3 days ago
We are seeking a skilled Social Media Advisor to join our team at Govia Thameslink Railway. As a Social Media Advisor, you will be responsible for providing excellent customer service and communication via social media channels.
Key Responsibilities:
- Develop and implement social media strategies to engage with customers and promote our brand
- Monitor and respond to customer inquiries and feedback on social media platforms
- Collaborate with colleagues across Customer Relations, Operations, and Communications functions to deliver a consistent and up-to-date message
- Identify trends and opportunities to drive advocacy and improve customer service
- Work in a fast-paced environment to meet tight deadlines and prioritize tasks effectively
Requirements:
- Excellent customer service skills and ability to communicate effectively with customers
- Good planning and organizational skills, with the ability to prioritize tasks and manage workload
- Ability to work in a sensitive and confidential manner, with a strong attention to detail
- Good IT skills, including proficiency in social media platforms and Microsoft Office
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a dynamic and forward-thinking company
- A chance to develop your skills and experience in social media and customer engagement
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you
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Crawley, West Sussex, United Kingdom Govia Thameslink Railway Full time**Job Title:** Social Media Advisor**Job Summary:** We are seeking a highly skilled Social Media Advisor to join our team at Govia Thameslink Railway. As a Social Media Advisor, you will be responsible for providing excellent customer service and communication via social media channels.**Key Responsibilities:**Develop and implement a social media strategy to...
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