Social Media Communications Specialist
5 days ago
**Job Title:** Social Media Advisor
**Job Summary:** We are seeking a highly skilled Social Media Advisor to join our team at Govia Thameslink Railway. As a Social Media Advisor, you will be responsible for providing excellent customer service and communication via social media channels.
**Key Responsibilities:**
- Develop and implement a social media strategy to engage with customers and promote our brand.
- Monitor and respond to customer inquiries and comments on social media platforms in a timely and professional manner.
- Collaborate with the customer relations, operations, and communications teams to ensure a consistent and up-to-date message across all channels.
- Identify trends and opportunities to drive advocacy and deliver excellent customer service.
- Work in a fast-paced environment to solve problems and resolve issues in a timely and effective manner.
- Develop and maintain a deep understanding of our customers' needs and preferences.
- Stay up-to-date with the latest social media trends and best practices.
**Requirements:**
- Excellent customer service skills and the ability to communicate effectively with customers via social media.
- Good planning and organizational skills, with the ability to prioritize effectively and manage multiple tasks.
- Good communication and interpersonal skills, with the ability to work effectively with colleagues across the organization.
- Ability to work in a sensitive and confidential manner.
- Good IT skills, including proficiency in social media platforms and other digital tools.
**What We Offer:**
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and forward-thinking organization.
- A chance to develop your skills and experience in social media and customer service.
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