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Patient Services Administrator
2 months ago
Join Our Team at Townside Surgery
Position Overview:
- We are looking for a dependable candidate with strong interpersonal skills to become a part of our reception and administrative team.
- A collaborative spirit and a commitment to exceptional patient service are essential.
Key Responsibilities:
- Managing incoming calls and scheduling appointments.
- Collaborating with team members on front desk operations and administrative tasks.
About Our Practice:
- A dynamic GP practice with a welcoming team and access to NHS pension benefits.
- Comprehensive training will be provided on the job.
Role Duties:
- Position Title: Receptionist/Care Navigator/Administrator
- Reporting To: Assistant Practice Manager
- Accountability: Practice Manager
Main Tasks:
- Guiding patients to the right healthcare professionals.
- Handling phone inquiries.
- Coordinating appointments and managing repeat prescription requests.
- Assisting clinical staff with various responsibilities.
Candidate Profile:
Experience Required:
- Experience in a primary care or healthcare environment.
- Ability to interact effectively with the public.
Personal Attributes:
- Courteous and self-assured.
- Adaptable, driven, and a proactive problem solver.
- Demonstrates high integrity and loyalty.
Essential Skills:
- Strong communication and IT proficiency.
- Effective time management and the capability to work independently.
Educational Background:
- Minimum of GCSE level education or equivalent.
- Care Navigator training or relevant healthcare qualifications are advantageous.
