Senior Fundraising Operations Specialist

3 weeks ago

London, Greater London, United Kingdom Harris Hill Charity Recruitment Specialists Full time £30,000 - £40,000
Job Title: Senior Fundraising Operations Specialist

Harris Hill Charity Recruitment Specialists is seeking a highly skilled Senior Fundraising Operations Specialist to join our team. As a key member of our fundraising operations team, you will play a critical role in supporting the implementation and management of our charity's world-class fundraising operations model.

Key Responsibilities:
  • Manage prospect research subscriptions, acting as account manager as needed, and liaising with internal and external stakeholders to review these as needed, in line with agreed budget.
  • Provide research to identify new high net-worth prospective donors and give insight on existing donors (individuals and organisations) who have the capacity and propensity to donate at a high level. Make evidenced recommendations on the type of approach and levels of ask to maximise income.
  • Deliver a range of research including data mining and cold prospecting, qualification, in-depth profiles, network/stakeholder mapping, event guest list prospecting, and briefs.
  • Work with key stakeholders to identify new ways of working, enhance and improve fundraising operations processes and systems, and support the management of central process resources.
  • Support the management of the processes which underpin our prospect identification, qualification, and development. Working with teams to ensure the records are updated and accurate.
  • Assist with the reporting on team performance based on Key Performance Indicators (KPIs), as well as project deliverables within the fundraising operations remit.
  • Support the management of the wider team's prioritisation process and ensure information is available for periodic reviews.
  • Where required, support the implementation of a new Customer Relationship Management (CRM) system.
Requirements:
  • Previous experience working within a fundraising operations role or similar field (supporter care, data, insight, or prospect research).
  • An understanding of the role of fundraising operations within a charity environment.
  • Previous experience in driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.
  • Understanding of what good supporter (or customer) experience and stewardship looks like and the role it plays.
  • Proficiency in using relationship management databases and an understanding of data management best practice.
  • Desirable previous experience in using CRMs (Customer Relationship Management) or other data analysis tools to create reports, prospect supporters, and monitor KPIs.
  • Developed knowledge of Microsoft Office programs, in particular SharePoint, Word, Excel, PowerPoint, Outlook, and an understanding of how they can be used to improve processes.
  • Knowledge of prospect research strategies, specialist tools, and techniques and the role it plays within a fundraising context.
  • Experience in identifying and qualifying potential new high-value funding prospects, including major donors, corporate partners, trusts, and foundations.
  • Experience in providing high-quality in-depth prospect research, including full profiles and due diligence assessments.
What We Offer:
  • A competitive salary of £30,000 - £40,000 per annum.
  • A full-time, permanent contract.
  • The opportunity to work with a leading charity recruitment specialist.
  • A hybrid, flexible working arrangement with the option to work from home or in the office.

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