Field Applications Specialist
6 days ago
Job Summary
MARKJAMES SEARCH LTD is seeking a highly skilled Field Applications Engineer to provide technical support and project management services to our clients in the telecommunications industry.
Key Responsibilities
- Provide second- and third-line technical support to service provider and distribution partners
- Offer customer onsite support for technical issue replication, debugging, and real-life testing
- Collaborate with the sales team to provide pre-sales support and attend customer sites as needed
- Develop and deliver technical training to customers, partners, and team members
- Evaluate and test new products, including CPE, GPON, XGSPON, COE, LTE, 5G, and FWA product lines and firmware releases
- Work with product and project managers to develop feasible software delivery schedules and communicate plans to customers
Requirements
- Expert knowledge of networking protocols, including TCP/IP, DHCP, DNS, and experience with wireless, VoIP, TR069/TR181, and xDSL, Fiber, and LTE/5G/FWA products
- Proven experience in second-line technical support within a service provider or CPE vendor/distribution partner
- Valid passport from an EC member state or necessary VISA(s) to travel within the EC member states
Working Arrangements
This is a full-time, permanent position with a hybrid work arrangement, requiring 2-3 days of office work per week and occasional travel.
Benefits
MARKJAMES SEARCH LTD offers an excellent remuneration and benefits package.
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