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Assistant Store Manager
2 months ago
We are seeking a highly skilled and motivated Assistant Store Manager to join our team at Charles Tyrwhitt. As a key member of our store leadership structure, you will play a crucial role in driving sales growth, maximising KPIs, and delivering exceptional customer service experiences.
Key Responsibilities- Lead and develop the sales team to achieve sales targets and exceed KPIs
- Manage customer relationships and appointments, including corporate clients and wedding parties
- Train and coach the sales team on CT's service and selling standards
- Support the Store Manager in reporting and analysing data, operational and stock responsibilities, and staff recruitment and retention
- Drive a positive store culture and ensure a professional and enjoyable store atmosphere
- Previous retail management experience
- Proven ability to lead, inspire, and motivate others to achieve high standards
- Coaching and leadership skills
- Highly commercial with strong analytical skills
- Stock management and loss prevention experience
- Knowledge of Microsoft Office and understanding of systems
- Strong relationship building skills and stakeholder/customer management
Charles Tyrwhitt is a leading menswear retailer with a passion for delivering exceptional customer service and quality products. We take pride in our entrepreneurial spirit and commitment to making it easy for men to dress well. Our stores are located in London, Oxford, and other key locations, and we have a strong online presence across North America, Europe, and Australia.
We offer a competitive salary, excellent quarterly bonus scheme, and a range of benefits, including uniform, cycle to work scheme, and relocation packages. We are committed to supporting the development of our colleagues through our Tyrwhitt Academy, which provides training and qualifications in product knowledge, customer service, and other areas.
