Customer Support Coordinator
4 weeks ago
About Us: Welcome to First Central Insurance Management Ltd, a premier insurance provider dedicated to delivering outstanding service to our clients. We leverage data-driven insights to optimize our operations, ensuring that we offer tailored coverage at competitive prices to satisfy our clients' requirements. Our achievements are fueled by our committed team of professionals, both within and outside the organization.
Role Overview: If you are enthusiastic about customer service and excel at resolving issues to enhance client satisfaction, we invite you to explore a position within our Client Relations team. As a Client Relations Specialist, your primary responsibility will be to manage and resolve client grievances promptly, communicate effectively with policyholders, and collaborate with various departments to address concerns.
Key Responsibilities:
- Document, investigate, and resolve client complaints in accordance with company protocols and performance metrics.
- Engage with policyholders through multiple communication channels in a courteous and professional manner.
- Take ownership of individual complaints and serve as a referral point for other departments.
- Provide insights on complaint resolutions, patterns, and underlying causes for continuous improvement.
- Make equitable decisions in line with departmental guidelines and manage complex complaints as necessary.
- Foster relationships with different business units and ensure adherence to policies consistently.
- Assist in the execution of the Client Relations Strategy.
Skills and Qualifications:
- Previous experience in customer service with an emphasis on complaint resolution.
- Experience in the insurance or financial services industry is preferred.
- Proven ability to resolve client issues while balancing organizational needs.
- Excellent communication and problem-solving abilities.
- Strong organizational skills with the capacity to meet deadlines.
- Proficiency in IT tools, particularly Excel and databases.
Join Us: At First Central, we value our employees and provide an exceptional working environment. If you are eager to contribute to enhancing client relations, we encourage you to reach out to our Talent team for more information about this rewarding opportunity.
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