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Residential Loan Specialist
3 months ago
As a key player in our team, you will provide essential guidance to clients navigating significant life milestones, such as purchasing their first property or enhancing their living spaces. Your expertise as a Mortgage Adviser will ensure that they receive the most suitable services and products tailored to their unique requirements.
Operating from our Liverpool branch, you will engage with both colleagues and clients in a supportive and collaborative atmosphere. Your role will focus on expanding our mortgage and protection services by delivering expert advice to both new and returning clients.
Your commitment to providing an exceptional, customer-focused experience will involve identifying and addressing clients' needs for mortgage and related protection solutions that align with their goals.
As part of our Wealth and Personal Banking division, you will contribute to a service that supports millions of individuals, families, business owners, and investors globally.
Our offerings encompass a range of financial products, including current accounts, credit facilities, personal loans, and mortgages, along with savings, investment options, insurance, and wealth management services. We also cater to clients with specialized needs through dedicated relationship managers.
Your Responsibilities:
- Deliver a responsive and adaptable service to meet customer needs across their preferred channels.
- Engage with clients to thoroughly understand their current and future mortgage and protection requirements, assisting them in securing a customized mortgage solution.
- Recognize the broader financial planning needs of clients and facilitate referrals to other departments within the bank to address those needs.
- Proactively cultivate and enhance client relationships, responsibly generating new business opportunities.
- Uphold the principles of Treating Customers Fairly in all interactions.
- Build and maintain effective working relationships with key stakeholders both within and outside your immediate team.
Essential Skills:
- Possession of RO1 / CF1 and CF6 (or CeMAP or equivalent) qualifications.
- Ability to communicate with confidence and professionalism.
- Proven ability to establish and nurture effective working relationships with key stakeholders.
- Experience in adhering to compliance and quality standards.
- Demonstrated history of following business processes, rules, and regulations.
- Background in the Mortgage and Lending sector.
- Flexibility to work within the operational hours of 9-5, Monday to Saturday.
At HSBC, we are committed to fostering diverse and inclusive workplaces. Our recruitment processes are designed to be accessible to all individuals, regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
We are proud participants in the Disability Confident Scheme, ensuring fair interview processes for candidates with disabilities, long-term health conditions, or neurodiversity.
