Total Loss Claims Coordinator
7 days ago
We are seeking a highly skilled and detail-oriented Claims Resolution Specialist to join our Total Loss Department. As a Claims Resolution Specialist, you will be responsible for managing a portfolio of policyholder total loss claims through to settlement, ensuring that each incident is handled with the highest standards of customer service and professionalism.
Key Responsibilities:
- Proactively manage a portfolio of policyholder total loss claims through to settlement.
- Complete thorough indemnity investigations on all cases.
- Work closely with in-house engineers to guarantee a fair settlement with the policyholder.
- Ensure that all validated claims are processed within agreed Service Level Agreements (SLAs).
- Provide excellent customer service, taking ownership of all inbound communication.
- Show attention to detail in the handling of insurance claims and provide chronological notes for the customer.
- Provide effective communication to policyholders of all claim decisions and progression of insurance claims.
- Maintain effective diary management to reduce settlement time.
- Expertly assess policy indemnity.
Requirements:
- Attention to detail.
- Strong customer service skills.
- Motivated self-starter.
- Confident and persuasive communicator.
- PC literate with excellent administration and processing skills.
- Experience in a telephony environment.
About Acorn Insurance and Financial Services Limited
We are a specialist insurance provider with 40 years of experience helping people secure competitive insurance policies across the UK. As a company, we offer a wide range of insurance products tailored to our customers' unique needs. We are committed to providing excellent customer service and ensuring that our customers receive the best possible outcomes.
Why Join Us?
We offer a range of benefits to our employees, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, company-paid maternity and paternity leave, company pension scheme, and more. We are committed to supporting our employees' career development and providing opportunities for growth and progression.
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