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Customer Service Representative

2 months ago

Bristol, Bristol, United Kingdom adamas lux Full time

Job Title: Shop Assistant

Location: Bristol, UK

About the Position: We are seeking a dedicated and personable Shop Assistant to become a part of our team at Adamas Lux. In this role, you will be essential in providing outstanding customer service, maintaining an organized store environment, and assisting customers with their shopping experiences. Your passion for retail and commitment to customer satisfaction will contribute to a welcoming atmosphere for all shoppers.

Key Duties:

  • Welcome customers with a friendly demeanor and assist them with inquiries or product choices.
  • Ensure the store is clean, organized, and well-stocked, with products displayed in an appealing manner.
  • Accurately process sales transactions, including cash, credit, and debit card payments.
  • Support inventory management by restocking shelves and organizing the stockroom.
  • Provide detailed product information, make recommendations, and assist customers in making informed decisions.
  • Handle returns, exchanges, and customer complaints in a professional manner, adhering to store policies.
  • Stay updated on current promotions, discounts, and store events, effectively communicating these to customers.
  • Collaborate with the team to meet sales goals and deliver exceptional customer service.
  • Engage in team meetings and training sessions to remain informed about products and store operations.
  • Adhere to health, safety, and operational guidelines to maintain a secure shopping environment.

Qualifications:

  • Prior experience in retail or customer service is advantageous but not mandatory.
  • Excellent communication and interpersonal skills with a strong emphasis on customer service.
  • Ability to work collaboratively in a team and handle multiple tasks in a dynamic setting.
  • Basic numeracy and literacy skills for managing sales transactions.
  • Attention to detail and strong organizational abilities.
  • Physical capability to stand for extended periods and lift stock as necessary.
  • Willingness to work flexible hours, including weekends and evenings.
  • A positive outlook, enthusiasm for retail, and a dedication to enhancing the customer experience.

What We Provide:

  • Competitive salary and benefits package.
  • Extensive training and development opportunities.
  • A supportive and collaborative workplace culture.
  • Opportunities for career advancement within the organization.
  • Employee discounts and additional perks.
  • Health and wellness initiatives.

Application Process: If you are enthusiastic about retail and committed to delivering exceptional customer service, we encourage you to apply. Please submit your resume along with a brief cover letter detailing your suitability for this position.

Adamas Lux is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees.