Operational System Support Specialist
2 days ago
Job Summary
We are seeking a highly skilled Operational System Support Specialist to join our team at BT Group. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our systems and providing exceptional support to our customers.
Key Responsibilities
- Manage and resolve system issues in a timely and efficient manner
- Collaborate with cross-functional teams to identify and address system bottlenecks
- Develop and implement process improvements to enhance system performance
- Provide expert-level support to customers and internal stakeholders
- Participate in system testing and validation to ensure high-quality delivery
- Contribute to the development of system requirements and functional specifications
- Manage business field service feeds and assist with profile builds and removals
Requirements
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Strong technical skills and knowledge of system operations
- Experience in a similar role or industry
About BT Group
BT Group is a global leader in secure connectivity and collaboration platforms for businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
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