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Tenancy Support Specialist
2 months ago
Job Summary
We are seeking a highly motivated and compassionate Tenancy Support Specialist to join our team at Brook Street Social Care. As a Tenancy Support Specialist, you will play a vital role in supporting vulnerable adults who are at risk of becoming homeless or struggling to sustain their tenancies.
About the Role
As a Tenancy Support Specialist, you will be responsible for providing emotional support, advice, and responding appropriately to chaotic and challenging behavior. You will also help maintain tenancies and ensure rent arrears policies are administered. Additionally, you will provide a responsive intensive housing management service, including supporting with personal budgeting, debt management, and claims for welfare benefits.
Key Responsibilities
- Provide emotional support and guidance to vulnerable adults to help them sustain their tenancies
- Work closely with Housing Support Workers to ensure service users are claiming the correct benefits and paying their rent on time
- Develop and implement personalized support plans to meet the unique needs of each service user
- Liaise with line managers to ensure effective referrals, voids, and vacant properties management
Requirements
- Experience supporting people sustain their tenancies, working with vulnerable people who have been subject to homelessness or substance misuse
- Strong communication and interpersonal skills, with the ability to build trust with service users
- Ability to work independently and as part of a team, with a flexible approach to meet the needs of the service
What We Offer
As a Tenancy Support Specialist at Brook Street Social Care, you will have the opportunity to make a real difference in the lives of vulnerable adults. You will be part of a dynamic and supportive team, working together to provide high-quality services that meet the needs of our service users.
