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IT Support Specialist
3 months ago
As an IT Support Specialist, you will provide assistance for a diverse range of systems and applications. This position involves collaborating within a compact team to deliver IT support to our broader organization, which includes both corporate and external clients. The primary mode of support is conducted remotely via telephone.
Location: Crawley Court, Winchester.
Work Arrangement: Hybrid (1 day per week in the office) - On-call duty for one full week every 3 to 4 weeks.
Comprehensive Benefits Package:
- Opportunities for Training and Development
- Explore various career advancement pathways, including roles in second and third line support, platform engineering, and desktop engineering
- 5% pension contribution
- Private Medical Insurance
- 25 days of annual leave
- Life Insurance
- Access to a wide range of flexible benefits, including discounts on major brands, wellness programs, employee assistance programs, gym memberships, and options to buy and sell annual leave, as well as travel and dental insurance
Essential Qualifications:
- Proven experience in providing IT support
- Proficient in utilizing Service Management and diagnostic tools
- Familiarity with supporting standard business IT systems and technologies
Key Responsibilities:
- Part-time role: 2 days per week schedule
- One week in four includes a full week of on-call duty
- Act as a single point of contact for customers, managing incident triage, diagnosis, and escalation/resolution
- Provide technical support across multiple platforms, including Active Directory, Azure, VMware, O365, ServiceNow, and more
- Deliver exceptional customer service across all communication channels
- Ensure service records are maintained accurately and kept up to date
- Complete tasks under Service Request Management
- Create and maintain necessary IT documentation
- Contribute ideas for continual improvement initiatives
Preferred Qualifications:
ITIL Foundation certification is advantageous but not mandatory.
Why Choose Arqiva? We are the leading provider in UK television and radio broadcasting and the foremost Smart utilities platform in the UK. This strong foundation offers significant opportunities for your career growth with us.
Our mission is to transition global media distribution to cloud-based solutions, aiming to double our revenue while continuing to innovate scalable solutions for emerging connectivity sectors. We provide opportunities for learning and development in new technology applications and products.
Your Wellbeing: Our wellbeing initiative is designed to support our employees in becoming the best versions of themselves at work while maintaining a fulfilling life outside of work.
Our focus for the upcoming year is to Win, Grow, and Accelerate.
Inclusive Environment at Arqiva: Our networks include Diversity Ambassadors, Eldercare, Spectrum, Working Families, Pride, Veterans, and Inspiring Women. Join and contribute to our active networks.
