EUD Engineer

7 days ago

Southampton, Southampton, United Kingdom Adecco Full time
About the Role

We are seeking an experienced EUD Engineer to join our client, Thames Valley Police Force, on a temporary basis. This is a fantastic opportunity to work with cutting-edge technology and make a significant impact on their service delivery.

Key Responsibilities
  • Provide exceptional customer experience to our client's user base, delivering prompt support in line with business impact.
  • Troubleshoot and resolve EUD incidents, requests, and problems, ensuring compliance with Service Level Agreements.
  • Identify patterns and trends within the EUD services and proactively raise them as problems.
  • Support the scheduling of moves, projects, events, and technology provisions, providing a proactive service.
  • Deliver services to the agreed Key Performance Indicators, User Experience Agreements, and Service Level Agreements.
  • Follow processes and procedures, with a strong focus on asset management governance.
  • Identify service improvements within the EUD service delivery and escalate them to the EUD Senior Engineers.
Requirements
  • Previous experience working in ICT operational delivery.
  • Proven experience in supporting Windows 10, smartphones, laptops, and desktops.
  • Previous experience in resolving incidents, requests, and problems.
  • Proven experience in identifying and delivering service improvements.
  • Excellent customer experience ethos.
  • Strong troubleshooting and diagnostics skills.
  • Ability to travel to different locations across multiple forces and undertake assignments in a timely manner.
  • Good communication skills.
  • ITIL V3 Foundation or ITIL V4 equivalent certification is desirable.
About the Company

Adecco is a leading provider of temporary and permanent recruitment services. We are committed to building a supportive environment for our candidates and clients to explore the next steps in their careers.

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