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EUD Technical Specialist

2 months ago

Southampton, Southampton, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

Job Title: EUD Technical Specialist

Job Summary:

We are seeking a highly skilled EUD Technical Specialist to join our team at Summer-Browning Associates Limited. As an EUD Technical Specialist, you will be responsible for providing technical support and expertise to our clients in the Public Sector.

Key Responsibilities:

  • Provide technical support and expertise to clients in the Public Sector
  • Work on an initial 6-month assignment with the possibility of extension
  • Travel to different locations across both Forces and undertake assignments in a timely manner
  • Work flexibly, including unsocial hours and lone working, with a full UK driving licence considered essential
  • Identify and deliver service improvements, with a focus on customer experience
  • Create procedure and knowledge base documentation, with strong troubleshooting and diagnostics skills

Requirements:

  • Recent background as a Support Engineer with experience in ICT operational delivery
  • Proven experience of supporting Windows 10, smartphones, laptops, and desktops
  • Previous experience of resolving incidents, requests, and problems
  • Proven experience of identifying and delivering service improvements
  • Excellent customer experience ethos
  • Proven experience of creating procedure and knowledge base documentation
  • Strong troubleshooting and diagnostics skills
  • Desirable skills: ITIL V3 Foundation or ITIL V4 equivalent, experience using ServiceNow

About Us:

Summer-Browning Associates Limited is a leading provider of technical services to the Public Sector. We are committed to delivering high-quality solutions that meet the needs of our clients.