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EUD Engineer
2 months ago
About the Role:
We are seeking experienced EUD Engineers to join our team at Summer-Browning Associates Limited on an initial 6-month assignment. As an EUD Engineer, you will be responsible for providing technical support and services to our Public Sector client.
Key Responsibilities:
- Provide technical support and services to our Public Sector client
- Work collaboratively with the client's team to identify and resolve technical issues
- Develop and implement technical solutions to improve the client's IT infrastructure
- Conduct regular site visits to ensure the client's IT systems are running smoothly
- Collaborate with other technical teams to ensure seamless delivery of services
Requirements:
- Recent background as a Support Engineer with experience in ICT operational delivery
- Proven experience of supporting Windows 10, smartphones, laptops, and desktops
- Previous experience of resolving incidents, requests, and problems
- Proven experience of identifying and delivering service improvements
- Excellent customer experience ethos
- Proven experience of creating procedure and knowledge base documentation
- Strong troubleshooting and diagnostics skills
- Desirable skills: ITIL V3 Foundation or ITIL V4 equivalent, experience using ServiceNow
What We Offer:
- A competitive salary and benefits package
- The opportunity to work with a reputable company in the Public Sector
- A chance to develop your skills and experience in a dynamic and challenging environment