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Course Consultant

2 months ago

Workington, Cumbria, United Kingdom The City & Guilds Group Full time
Client Support Specialist / Course Consultant

The City & Guilds Group is excited to offer permanent positions for committed individuals with a strong focus on customer service and sales to join our team as Course Consultants.

These roles present a wonderful opportunity to become part of our friendly and expanding organization. Successful candidates will integrate into our supportive team.

In this position, you will engage in exceptional customer interactions, guiding clients through our course offerings and assisting them in selecting the most suitable options for their needs.

This is a permanent role with a competitive starting salary of £25,000, complemented by a substantial bonus potential that can enhance your earnings by an additional 20-35%.

The Course Consultant position involves both inbound and outbound communication, but it is not a cold calling environment. All interactions will be with existing clients or individuals who have previously expressed interest in our services.

We are eager to connect with candidates who are passionate about delivering outstanding customer service and are driven by results. Ideal applicants will have experience in a similar, preferably telephone-based role, and a desire to further develop their sales and customer service expertise within our organization. This role can serve as a stepping stone to more advanced sales or account management positions.

This selection process will be merit-based.

We value diversity and inclusion, believing that they enhance our organization. We encourage applications from underrepresented communities.

Please note that this is an office-based position, and candidates should ensure they can commute to our location on a daily basis.

About the Role

The City & Guilds Group specializes in providing training solutions, offering a diverse range of courses for individuals and organizations. We are seeking additional Course Consultants who can demonstrate successful experience in a phone-based sales or customer service capacity to support our operations.

The successful candidate will represent and promote our training programs, informing potential clients about our offerings and generating new business opportunities.

Responsibilities include:

  • Understanding client needs and delivering accurate advice
  • Building strong relationships with both new and existing clients
  • Promoting our brand and services over the phone
  • Maintaining precise records of all inquiries, sales, and transactions using our CRM system
  • Performing general administrative tasks related to the role, including communication via phone, email, and online chat
  • Collaborating with team members to ensure timely completion of inquiries and daily tasks
About You

We are looking for candidates who possess:

  • Excellent customer service and sales abilities with a professional telephone demeanor
  • Strong communication skills and the capability to manage client interactions remotely
  • A proven history of accountability for meeting personal deadlines and targets
  • A customer-centric approach and a commitment to providing an exceptional customer experience
  • Effective teamwork skills and the ability to listen attentively

Candidates should be flexible, adaptable, and motivated by new challenges.

This role requires a strong work ethic, sales aptitude, and exceptional listening skills to effectively advise clients on the courses that align with their specific goals.

The successful applicant will be required to undergo necessary checks as part of the hiring process.

Our Mission

Our vision is to empower individuals with the skills and opportunities needed to thrive. We support millions of people annually in developing skills that enhance their employability and career progression.

Through our various training and learning programs, we partner with clients to deliver effective learning experiences that foster growth and development.

Our commitment to diversity and inclusion is central to our operations, and we strive to create an environment where everyone can contribute and succeed.

What We Offer

We provide a dynamic work environment with opportunities for professional growth and skill enhancement.

  • Competitive salary with performance-based bonuses
  • Generous annual leave and holiday benefits
  • Opportunities for personal and professional development
  • Employee support programs
  • Wellness initiatives
  • Enhanced retirement benefits
  • Additional volunteering opportunities
Next Steps

If you believe this role aligns with your skills and aspirations, we encourage you to submit your application.

We appreciate your interest in joining our team and look forward to reviewing your application.