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Senior Recovery Operations Manager

2 months ago


Leeds, Leeds, United Kingdom DWF Full time

About DWF

DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty, and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients, and communities, and we foster a culture that places our colleagues at the centre of all that we do.

About the Role

Senior Recovery Operations Manager - Leeds

We are seeking an experienced Senior Recovery Operations Manager to lead our Pre-Legal Collections and Civil Recovery Department in Leeds. As a key member of our Legal Operations team, you will be responsible for managing and supporting Collections Team Leaders and Lead Collection Specialists to deliver exceptional results and exceed client expectations.

Key Responsibilities

  • Lead the effective operations of the Pre-Legal Collections and Civil Recovery Department, overseeing operations from a people management and service delivery perspective.
  • Work closely with the team to achieve financial targets, including budgeted sales revenue, recovery rate, and management of lock-up and disbursements.
  • Develop and implement strategies to maximize the use of the internal telephony system for reporting and training purposes.
  • Raise the profile of the Business in the external industry through contributions to DWF promotional material and other activities.

About You

We are looking for an experienced Senior Recovery Operations Manager with:

  • Excellent written and verbal communication skills.
  • Excellent client service skills.
  • The ability to prioritize and manage multiple tasks.
  • Commercial and financial awareness.
  • Previous supervisory and people management experience.

What We Offer

We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF. We are an equal opportunities employer that celebrates diversity and is committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed.