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Role Overview
The successful candidate will be responsible for assisting with the management of a portfolio of circa 200 units within central Oxford and surrounding areas. This will involve working as part of a team to ensure the smooth operation of the properties, which are owned by institutional and private estate clients.
Key Responsibilities
- Liaise with tenants on maintenance issues and organize timely repairs via the in-house property management system.
- Proactively plan and coordinate repair and annual maintenance work.
- Assist with the marketing, viewings, and lettings of properties.
- Deal with tenant referencing, Right to Rent checks, and How to Rent documentation.
- Instruct Savills and third-party letting agents, review and negotiate offers in line with client expectations.
- Negotiate and document rent reviews.
- Provide details for the updating and recording of tenancy information.
- Ensure the timely payment of rents and collection of arrears in collaboration with the Credit Control team.
- Liaise with tenants over internal and external redecoration of buildings.
- Prepare specifications, obtain quotations, and instruct contractors to undertake minor works between tenancies.
- Liaise with the Estate Management team.
- Arrange check outs, inventories, and return of deposits.
- Provide client reports.
- Report to and liaise with clients, including attendance at meetings.
- Periodically seek agreeable terms to bring tenancies to an end or secure tenant moves in order to meet the clients' strategic aims.
- Serve notices and attend court proceedings where required.
- Approve supplier invoice payments.
- Check properties prior to new lettings, ensuring compliance with health and safety regulations.
- Liaise with teams for new property legislation.
Key Skills
- Technical Experience: ARLA or MRICS qualified.
- Skills and Knowledge:
- Excellent relationship builder.
- Focused - committed to challenging goals and delivers consistently against these.
- Continuous improvement, delivers efficiency in addition to effectiveness.
- Self-starter, who relishes challenges and strives for the best.
- Strong team player, builds relationships and consults with others, quickly establishes trust and credibility.
- Diplomatic and challenging with the ability to influence others.
- Confident with a positive outlook.
- Strong decision maker who gives assurance.
- Ethical with strong integrity.
- Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible.