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IT Support Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Principal IT Full time
2nd Line IT Support Engineer Opportunity

Principal IT is seeking a highly skilled 2nd Line IT Support Engineer to join their team in Peterborough. As a key member of the Tech Fix team, you will play a crucial role in resolving tickets and creating content to prevent and ease future tickets.

Key Responsibilities:
  • Provide advanced technical support for Windows Server environments, physical server troubleshooting, and virtualisation products.
  • Work with the Tech Fix team to resolve tickets and create content to prevent and ease future tickets.
  • Develop and maintain expertise in Office 365 environments, Active Directory, and Azure Active Directory.
  • Collaborate with the team to troubleshoot Windows 10/Windows 11, firewall, and network issues.
  • Stay up-to-date with the latest security knowledge, including anti-virus, anti-malware, encryption, and MFA technologies.
Requirements:
  • Passion for IT and technology.
  • Experience in a similar IT support role.
  • Excellent knowledge of IT products, including Microsoft Windows Server, Core Infrastructure Server Hardware, Virtualisation, Exchange/Office 365, Azure, and Security Solutions.
The Package:
  • 28 days annual holidays plus bank holidays.
  • Excellent training opportunities.
  • Staff appreciation parties.
  • Fully funded social events.
  • Staff discount scheme.

If you are interested in this opportunity, please follow the link below or contact Principal IT directly.