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IT Support Specialist

2 months ago

Rugby, United Kingdom Applause IT Recruitment Ltd Full time

About the Role:

We are seeking a skilled IT Support Specialist to join our team at Applause IT Recruitment Ltd. As an IT Support Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT systems are running smoothly.

Key Responsibilities:

  • Manage and prioritize incoming support requests, ensuring efficient handling of incidents and service requests.
  • Evaluate and resolve technical issues related to software, hardware, and network infrastructure.
  • Collaborate with internal teams to manage the flow of support tasks and ensure seamless communication with clients.
  • Analyze tickets to determine if sufficient information is provided for resolution or if further details are needed.
  • Maintain and support Microsoft Office 365, Azure services, and basic networking.

Critical Skills and Knowledge:

  • Experience with ITIL service desk management in a similar software house environment.
  • Strong knowledge of Microsoft Office 365, Azure services, Active Directory, and networking fundamentals.
  • Proven ability to manage priorities and escalate issues effectively.
  • Experience in application support, with the ability to determine the necessary information to action tickets.
  • Excellent communication skills, with the ability to work with both internal and external users.

Qualifications:

  • Relevant IT certifications (e.g., ITIL Foundation, Microsoft Certified: Azure Fundamentals) are desirable.

About Us:

Applause IT Recruitment Ltd is a leading IT recruitment agency that specializes in placing skilled professionals in top software houses. We offer a competitive salary and the opportunity to develop your skills in a collaborative, software-driven environment.