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Customer Service Representative
2 months ago
We are seeking a highly skilled and dedicated Customer Service Executive to join our dynamic team at Tate. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring that every interaction is smooth and professional.
Key Responsibilities- Customer Communications: Engage with customers via telephone, email, live chat, and via the help centre, providing timely and effective support for inquiries, return requests, and resolving any issues efficiently.
- Return & Refund Management: Process return requests swiftly, collaborating with the Finance team to ensure credits and refunds are handled within agreed timelines.
- Complaint Resolution: Handle customer complaints with care, making sure each one is resolved promptly and effectively, always prioritising the customer's needs.
- Order Management: Ensure that replacement orders are processed with urgency, delivering on the client's promises every time.
- Problem Solving: Identify recurring issues and collaborate with management to implement improvements, ensuring everyone is always moving forward.
- Team Collaboration: Build strong relationships with internal teams to ensure a seamless customer experience from start to finish.
- Continuous Improvement: Actively seek and share customer feedback, contributing to the ongoing enhancement of the products and services.
- Product Knowledge: Stay informed about new products and services, ensuring you're always ready to assist customers with the latest information.
- Experience: Previous experience in a customer service role is essential, with a background in luxury retail being a bonus.
- Attitude: A positive, patient nature and a true passion for customer service. You'll be someone who thrives on building strong relationships with customers.
- Problem-Solving: Strong judgement and problem-solving skills are key. You'll need to think on your feet to find solutions that work for both the customer and the business.
- Calm Under Pressure: The ability to stay calm, multitask, and prioritise in a fast-paced environment is essential.
- Conflict Management: Skilled in managing difficult conversations with tact and empathy, always reassuring the customer.
- Attention to Detail: High attention to detail and excellent organisational skills are a must.
- Communication: Exceptional written and verbal communication skills, with experience in handling international customers being a plus.
- Tech-Savvy: Experience with CRM systems like Zendesk, and proficiency in Microsoft Word and Excel. Familiarity with sales order processing and systems such as SAP, Sage, or Datafile is advantageous.
- Team Player: A collaborative spirit, always ready to support colleagues across departments to ensure customer satisfaction.
At Tate, we value every team member and strive to create a supportive environment where you can grow your skills. With a competitive salary, a supportive team, and plenty of opportunities to make a real impact, this has scope to develop within. Excellent benefits and free parking. An interest and passion in design and interiors is advantageous.
