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Customer Service Team Leader

2 months ago

Bristol, United Kingdom Red Recruitment Full time
About the Role

We are seeking an experienced Customer Service Team Leader to join our team at Red Recruitment. As a key member of our organization, you will be responsible for leading the performance of your team and driving results through coaching and mentoring.

Key Responsibilities
  • Lead the performance of your team through engaging coaching sessions and regular 1:1 reviews
  • Take ownership of situations or issues affecting clients and colleagues
  • Work with your team to drive their personal development and growth
  • Embrace quality frameworks to identify knowledge, compliance, skill, efficiency, or behavioral gaps
Requirements
  • Previous experience working in a Customer Service leadership role
  • Ability to work well under pressure and deliver against multiple objectives and targets
  • Computer literacy skills are essential
  • Ability to build and maintain your own workload
About Us

Red Recruitment is a leading recruitment agency specializing in placing top talent in various industries. We are committed to providing exceptional service and support to our clients and candidates.