Customer Experience Advisor

6 days ago


Newton Abbot, Devon, United Kingdom Brammer Buck & Hickman Full time
Job Summary

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Brammer Buck & Hickman. As a key member of our sales support team, you will be responsible for providing exceptional customer service and support to our external technical engineering and sales teams, as well as our customers and suppliers.

Key Responsibilities
  • Customer Support: Provide timely and effective support to customers via various channels, including phone, email, and in-person interactions.
  • Order Management: Assist customers with order placement, tracking, and completion, ensuring seamless delivery and customer satisfaction.
  • Supplier Liaison: Develop and maintain strong relationships with external suppliers, sourcing products and pricing to meet customer needs.
  • Logistics Coordination: Collaborate with our logistics team to ensure efficient handling of goods in and out, including stock management and backorder resolution.
  • Field Sales Support: Provide on-site support to customers, replenishing stock and promoting our industry-leading vending solutions.
  • Team Collaboration: Work closely with our sales and engineering teams to identify opportunities for growth and improvement, and contribute to a positive and productive team environment.
Requirements
  • Experience: Proven experience in a customer-facing role, preferably in a sales or customer service environment.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, suppliers, and colleagues.
  • Technical Skills: Proficiency in Microsoft Office packages and basic cutting tool knowledge (desirable).
  • Personal Qualities: A solution-based approach, high attention to detail, and a strong work ethic.
What We Offer
  • Competitive Package: A competitive salary, holiday entitlement, and company pension scheme.
  • Modern Working Environment: A modern and new working environment, with on-site parking and cycle-to-work scheme.


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