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Service Delivery Manager
2 months ago
Yolk Recruitment Ltd is seeking a skilled Service Delivery Manager to join our team. As a key member of our service delivery team, you will be responsible for managing client relationships, developing service proposals, and ensuring timely delivery of services.
Key Responsibilities:
- Develop and manage service proposals to meet client needs
- Coordinate commercial, financial, and technical inputs to service proposals
- Ensure timely delivery of services and meet Service Level Targets (SLT)
- Represent Service Development at meetings and workshops
- Manage Service Development responsibilities through appropriate tools
- Compile and deliver management reports as required
Requirements:
- IT Service Management, for example ITIL Version 3 or 4 at the Foundation level
- Project Management, for example APM Project Fundamentals Qualification (PFQ), PMI Certified Associate in Project Management (CAPM), or similar
- Bid Management, for example APMP and Shipley bid management techniques
- IT Literate, including the ability to operate Microsoft Office, especially Excel, PowerPoint, and Word
About Yolk Recruitment Ltd:
Yolk Recruitment Ltd is a leading recruitment agency specializing in IT and technology recruitment. We are committed to providing exceptional service to our clients and candidates.
