Lead Medical Receptionist

4 weeks ago

Tiverton, Devon, United Kingdom Royal Devon and Exeter NHS Foundation Trust Full time

Position Overview

The Royal Devon and Exeter NHS Foundation Trust is seeking an enthusiastic and capable individual to take charge of our dedicated Reception team. This role is pivotal in ensuring that we deliver a warm, professional, and friendly service to all patients, staff, and visitors who engage with our practice.

Key Responsibilities

The successful candidate will oversee the daily operations of the reception area, managing staff and their associated duties, including handling repeat prescriptions and maintaining the clinical system.

A proactive and positive mindset is essential, along with prior experience in a fast-paced reception environment. The position requires front-line support for patient inquiries and complaints, necessitating strong customer service skills and the ability to respond swiftly to various situations to ensure the practice runs smoothly.

It is crucial for the candidate to demonstrate empathy towards patients and maintain composure under pressure, effectively managing patient queries while addressing phone calls and GP requests. The ability to multitask and handle a high volume of patient interactions is vital, and familiarity with medical terminology would be beneficial.

Previous experience in a GP practice or similar healthcare setting is preferred. The ideal candidate will be organized, self-driven, and adaptable to the evolving demands of our services.

Candidates should be enthusiastic and proficient in computer use, ideally with experience in EMIS WEB or a comparable clinical system. This role offers a diverse range of responsibilities, presenting both challenges and rewards.

Working Hours: Full-time, Monday to Friday

Additional Information

The Royal Devon and Exeter NHS Foundation Trust is committed to inclusivity and values diversity within its workforce. We encourage applications from individuals of all backgrounds, cultures, and abilities, recognizing the benefits of a diverse team that reflects the communities we serve.

Benefits

We prioritize the well-being of our staff, offering flexible working arrangements and family-friendly policies. New employees will start with a generous amount of paid annual leave, which increases with service, in addition to bank holidays.

Our comprehensive occupational health services include counseling and various wellness activities. We are dedicated to fostering a supportive culture that promotes professional development, which may include funding for further qualifications or time off for training.

Financial Benefits

Employees will have access to numerous discounts on shopping, fitness, and leisure activities, as well as options for salary sacrifice schemes, including childcare and transportation benefits. Participation in the NHS Pension scheme is also available.

We look forward to welcoming a new member to our team who shares our commitment to providing exceptional healthcare services.

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