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Customer Service Representative

2 months ago


Alfreton, Derbyshire, United Kingdom Unipart Logistics Full time
About the Role

We are seeking a highly skilled Customer Service Advisor to join our team at Unipart Logistics. As a key member of our Customer Support Services Team, you will be responsible for delivering exceptional customer service and ensuring that all customer enquiries and issues are resolved promptly and efficiently.

Key Responsibilities
  • Receive and record customer enquiries and issues onto our call management system.
  • Investigate and resolve customer complaints and issues within our customer service guidelines.
  • Liaise with customers to resolve missing orders and authorise customer credits where necessary.
  • Develop and maintain strong relationships with customers to improve customer satisfaction and loyalty.
  • Advise customers on suitable alternative products and place orders on their behalf where necessary.
About You

We are looking for a highly motivated and customer-focused individual with excellent communication and problem-solving skills. You will have a strong understanding of customer service principles and be able to work effectively in a team environment. If you have a passion for delivering exceptional customer service and are looking for a new challenge, we would love to hear from you.

Our ideal candidate will have:

  • Customer service experience in a team environment.
  • Strong planning, organising and time management skills.
  • Excellent written and verbal communication skills.
  • Customer focus and a strong attention to detail.
  • Ability to work effectively in a team environment.
What We Offer

We offer a competitive salary and benefits package, including 22 days holiday rising, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme. We are committed to providing a positive and inclusive work environment that supports the well-being and development of our employees.