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Temporary Credit Controller Role
2 months ago
Credit Controller Job Description
Job Summary:
We are seeking an experienced Credit Controller to join our team on an 8-month fixed-term contract. As a Credit Controller, you will be responsible for processing sales invoices, reconciling customer accounts, and ensuring accounts are maintained within agreed terms and credit limits.
Key Responsibilities:
- Process sales invoices and submit them as required using customer portals, management systems, and email.
- Reconcile customer accounts and send statements to customers.
- Ensure accounts are maintained within agreed terms and credit limits.
- Telephone clients to chase overdue invoices and request payment.
- Report old outstanding debt to the Credit Team Leader and communicate any potential debtor issues.
- Indicate to the Group Credit Manager if legal action is required to resolve issues.
- Handle customer queries, assist with discrepancies, and send copy invoices, credit notes, and other files.
- Liaise with different departments to resolve issues.
- Process and manage high volumes of data using Excel skills to gather information.
- Keep records of customer accounts, including payment terms, contact details, and invoicing instructions.
- Maintain and update records of debtors, including actual and expected income, and print reports for management.
- Maintain a database of customer information on Excel spreadsheets and NetSuite systems.
- Work closely with the accounts team, keeping records up to date, processing payments, and helping with month-end tasks.
- Perform ad-hoc duties and cover for other team members.
Requirements:
- Recent experience in a similar role, gained from working in a fast-paced environment.
- Excellent negotiation skills, professional telephone manner, and customer service skills.
- Good spoken and written communication skills, assertive in a professional manner, and an organized and methodical approach.
- Significant numerical knowledge and advanced skills in computer literacy, particularly in MS Excel and Word.
- Ability to work well independently or as part of a team, with an innovative mindset to identify areas for improvement and development.
- Reliability, approachability, high accuracy, and attention to detail, with a quick learning ability to adapt to new systems and procedures.
