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Insurance Account Handler
2 months ago
We are seeking a highly skilled Insurance Account Handler to join our Commercial Insurance team at NFP, an Aon company (UK). As a key member of our team, you will be responsible for providing exceptional service to our clients, ensuring their insurance needs are met with precision and care.
Key Responsibilities:- Client Service: Provide a comprehensive brokering service to our clients, including new business requests, retention of existing clients, and cross-selling opportunities.
- Insurance Arrangements: Effectively offer a quality service to existing clients, covering all aspects of their insurance arrangements, including advising, reviewing, arranging, and securing the appropriate cover at a competitive premium.
- Instruction Handling: Carry out instructions regarding the arrangement or amendment of insurance for clients, referring queries to the appropriate person when necessary.
- Communication: Deal with telephone enquiries promptly, referring queries to the appropriate person when necessary.
- Market Awareness: Be aware of market developments in your business areas and bring them to the attention of clients and colleagues where appropriate.
- Record Keeping: Input new business, amendments, and renewals onto the computer system, maintaining accurate records.
- Proposal Review: Exercise judgement when reviewing proposals, either new or renewals, referring to a senior colleague or insurer when necessary.
- Certificate Issuance: Ensure that the correct wording is enclosed within all insurance certificates, including any other wording such as exclusions, conditions, warranties in respect of self-issue policies.
- Collaboration: Liaise with Insurers, other colleagues, and Claims Handlers when necessary.
- Teamwork: Work collaboratively within a team environment and offer referral at points of escalation.
- Accuracy and Efficiency: Maintain a high degree of accuracy, efficiency, and professionalism at all times when dealing with all stakeholders.
Knowledge, Skills, and Abilities:
- Communication Skills: Able to communicate with people at various levels of knowledge face-to-face, over the telephone, and in writing.
- Planning, Organisational, and Time Management Skills: Ability to plan, organise, and manage time effectively.
- Problem-Solving: Ability to solve problems and think critically.
- Computer Literacy: Thorough understanding of Company software.
- Report Writing: Ability to write clear and concise reports.
- FCA Rules and Guidelines: Knowledge of FCA rules and guidelines relating to Commercial and/or Private Customers.
- Continuous Learning: Willingness to continue to develop knowledge of insurance and related issues through formal and informal learning, both internal and externally.
Qualifications:
- Cert CII: Minimum qualification, preferably DIP CII progressing to the ACII qualification.
- Experience: At least 4+ years of general insurance experience.
Salary: Competitive depending on experience.
Hours: 35 hours, Monday – Friday.
Location: Bromsgrove.
Benefits: 25 days holiday + bank holidays, Pension Scheme, etc.
