Retail Assistant Manager

1 week ago

Cardiff, Cardiff, United Kingdom Majestic Full time
About Majestic Wine

Majestic Wine is the UK's largest specialist wine retailer, operating a network of stores nationwide. We're passionate about providing an exceptional customer experience and offering a wide range of wines, spirits, and beers.

The Role

We're seeking a dynamic and ambitious Assistant Manager to join our team in Cardiff. As a key member of our store team, you'll be responsible for supporting the Store Manager in driving sales performance and day-to-day operations. You'll deliver an exceptional customer experience, optimize KPI performance, and maintain high operational standards.

Key Responsibilities:
  • Support the Store Manager in driving sales performance and day-to-day operations.
  • Take responsibility for the store and team in the absence of the Store Manager.
  • Drive store performance by maximizing sales opportunities and optimizing KPI performance.
  • Deliver exceptional customer service to drive business growth through customer loyalty and repeat purchases.
  • Sell the story, not the discount, by demonstrating and sharing your passion for product with customers.
  • Support the recruitment, management, and development of the team.
  • Take accountability for the physical appearance and maintenance of the store.
  • Continuously identify opportunities to improve the operational running of the store.
Requirements:
  • Experience of working in a fast-paced, target-driven retail or hospitality environment.
  • Ability to deliver exceptional customer experience and service.
  • Understanding of retail KPIs and ability to drive improvements.
  • Prioritization and problem-solving skills in high-pressure environments.
  • Self-motivated and able to thrive in a team environment.
  • Excellent communication and time management skills.
  • WSET 2 qualification is essential, with a willingness to work towards WSET 3 qualification.
  • Full UK/EU/EEA driving license with no more than 6 penalty points.
What We Offer:
  • Competitive salary and performance bonus.
  • Up to 20% staff discount.
  • Career development opportunities and in-house training schemes.
  • Fantastic incentives, including wine tastings and vineyard visits.
  • Contributory company pension plan.
  • Life assurance.
  • Uniform provided.
  • 29 days holiday, including public and bank holidays.
  • Access to Retail Trust, including discounts and counseling services.
  • Company maternity, paternity, and adoption leave.
  • Long service rewards.
  • Full training provided for the first 3 months.
  • Company sick pay scheme.

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