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Technical Support Specialist
3 months ago
We are excited to announce a vacancy for a dedicated Technical Support Specialist within our proficient IT department. This role is ideal for individuals eager to enhance their expertise while engaging with a variety of technologies and systems. It presents a remarkable opportunity for professional growth and development, allowing you to learn from seasoned professionals in a supportive environment.
This position is primarily office-based at our North Wales Head Office, with occasional travel to various locations using a company vehicle; therefore, a valid driving license is required.
Company Profile:
Darwin Escapes boasts 26 exceptional destinations throughout the United Kingdom, each offering a unique experience. Whether your interests lie in hospitality, grounds maintenance, technical support, or management, the Darwin family has a career opportunity for you.
Role Responsibilities:
- Deliver technical assistance to team members.
- Diagnose and resolve technical challenges promptly.
- Work collaboratively with colleagues to provide outstanding IT services.
Qualifications:
- Demonstrated experience in a technical support capacity.
- Familiarity with Active Directory and/or O365 management.
- Experience in supporting desktops, laptops, mobile devices, and printers.
- Basic understanding of networking and security principles.
- Strong analytical skills and a proactive mindset.
- A passion for troubleshooting and problem resolution.
Benefits:
- Competitive salary package.
- Enhanced vacation benefits (*with the option to exchange a portion of holidays annually).
- Discounted stays at our luxurious holiday resorts across the UK.
- Complimentary access to all Darwin Escapes resort amenities, including gyms and swimming pools.
- Food discounts available at all resorts.
- *Complimentary round of golf.
- Discounts on spa services.
- *Reduced ticket prices for Chester Zoo, the UK's largest charity zoo.
- *'Refer a friend' recruitment incentive.
- *Company sick pay policy.
- Compassionate leave provisions.
- Employee Assistance Program.
- Free access to the Darwin Academy training program to enhance your career and skills.
- Cycle to work initiative.
- MediCash health plan.
- *Subject to terms and conditions.
Why Join Us:
At Darwin Escapes, our success is attributed to our team of like-minded, dedicated individuals who are committed to delivering exceptional standards and customer experiences. This collaborative spirit enables us to create lasting memories for our holiday home owners, guests, and golf members.
Company Culture:
Embark on your career with one of the fastest-growing companies in the UK holiday sector. With 26 locations, each offering its own unique charm, we cater to a diverse clientele, including holiday guests, home owners, and valued staff. Regardless of your location, we are confident that we have a resort near you. If you seek a role in entertainment, hospitality, or management, the Darwin family has the perfect opportunity waiting for you.
We foster a friendly and supportive environment, providing numerous opportunities for career advancement and movement across locations.
