Assistant Housing Officer

2 weeks ago


Plymouth, Plymouth, United Kingdom plymouthcommunityhomes Full time

About the Role

We are seeking a skilled and dedicated individual to join our Incomes team as an Assistant Housing Officer. In this role, you will support a Housing Officer to maximise the income of Plymouth Community Homes, while actively equipping clients with information, support, and assistance designed to promote financial and social inclusion.

Your key responsibilities will include working in a way that shows genuine commitment to providing a good quality service to both current and former tenants. This will mean demonstrating by word and action that the views and priorities of current and former tenants are taken into account in all aspects of service delivery with which you assist.

Key Requirements

  • Experience of benefits advice and/or excellent customer service skills with a diverse range of customers
  • Previous experience of housing-related debt recovery
  • Knowledge and understanding of Housing legislation
  • 5 GCSEs at Grade 'C' or above, including English and Mathematics, or equivalent

About Plymouth Community Homes

We are the city's largest social housing association, with over 16,000 properties providing homes for more than 35,000 people. We are committed to delivering good quality, well-managed, and well-maintained homes, and we offer a range of benefits to our employees, including flexible working opportunities, an excellent pension scheme, and free onsite gym facilities.

What We Offer

  • Flexible working opportunities, including flexi-time and hybrid working
  • Excellent pension scheme with a high level of employer contributions
  • Free, fully equipped onsite gym and changing facilities
  • The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
  • Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
  • Free Employee Assistance programme, including free counselling
  • Free annual flu vaccination
  • Cycle to Work scheme
  • The opportunity to work in a beautiful and vibrant part of the Southwest
  • We support digital working with modern devices/smart phones
  • It's fun to work here - we have dress down Fridays, company quizzes, and lots of charity events throughout the year
  • Our modern and spacious offices are right on a bus route, and just three miles from the city centre
  • We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks, and Tim Hortons


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